Payment Cancellations

In a physical retail setting, you may need to cancel a payment request.

Common scenarios include the customer changing their mind, modifying their order, discovering an error in the transaction details, or timing out after a certain period of inactivity (e.g., 15 minutes). By canceling a pending payment, you maintain accurate records and prevent invalid or incomplete transactions.

Cancellations apply only before the consumer has confirmed and paid the first installment. If the payment is already has an OUTSTANDING status, you should request a refund.

Reasons to Cancel

• Customer Opt-Out If the customer decides not to proceed, canceling the payment request ensures it does not remain pending.

• Order Modifications A customer might remove or add items at the last minute, making the original payment request invalid. In this case, you should cancel the payment a create a new one.

• General Errors Such as a using a wrong phone number for the checkout or adding the wrong product to the cart,

• Inactivity You can cancel any payment request that remains as REQUEST after a set period, ensuring stale transactions do not remain open.

How to Cancel

1. Send a Cancel Request Send a cancellation request with the relevant transaction identifier. This immediately voids the pending payment.

2. Initiate a New Payment (If Needed) If the customer decides to continue or the order requires reprocessing with updated details, simply start a new payment request.